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FAQ
Orders and Shipping
What form of payment do you accept?
- Pay with Credit/Debit Card
The available credit/debit card options are listed below.
This transaction is strongly secured and encrypted by Stripe.
Please note that Shadeflarelamps STORE does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
You also use Apple Pay if you are using Apple devices.
- Pay with Paypal
When placing an order with PayPal, you will be redirected to the PayPal payment page where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click “Pay with Debit/Credit Card” in the PayPal payment page and you will be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
We accept payments in the form of Visa, MasterCard, Discover and PayPal only. We will not accept any other forms of payment other than those listed above. All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
How long does it take for me to receive my order?
PROCESSING TIME
Your order will be processed within 3 to 5 business days
Orders placed over holidays and weekends will be processed in the following business days.
Please note that delivery of orders with more than one item may ship on different dates according to stock availability.
STANDARD SHIPPING
Shipping time for order:
- Normally, it takes 5-15 business days to deliver the package to USA.
- For others countries’ customers, please allow 15-20 business days of shipping time.
- Due to the Covid 19 pandemic, shipping time might take additional several days
How do I create an account?
You can create an account when placing an order, and also directly on the ‘my account’ page. Click here to create an account
How do I change my shipping address?
To change your shipping address please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address. Contact us now
How do I track the status of my order?
As soon as your order has shipped out, you will receive a confirmation email with your tracking number.
Will you keep my credit card information on file?
All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world. Your payment for any purchase is processed securely by PayPal.
All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
Will I be responsible for any customs or duty fee?
Customs fees depend on the laws of your country. Our experience is that In the majority of cases you are not required to pay any customs fees. We mark all our orders as low-value gifts. Moreover, we send larger orders in separate packages to avoid such charges.
About us
Welcome to Our Store
Welcome to shadeflarelamps — where modern craftsmanship meets ambient design. We’re delighted to share with you a curated collection of lighting pieces that bring both warmth and elegance into your space. Whether you’re decorating a cozy corner or gifting something truly unique, we’re here to brighten your moments.
Our Collection
Our specialty lies in Resin Lamps and Wood and Resin Night Lights — artfully crafted to illuminate your surroundings with character and soul. Each piece combines natural elements with luminous resin, offering a distinctive blend of nature and light that’s perfect for bedrooms, living rooms, or thoughtful gifts.
Our Mission
At shadeflarelamps, our mission is to create meaningful lighting that does more than illuminate — it inspires. We believe that light has the power to transform not only rooms but emotions, and our goal is to bring beauty, comfort, and intention into your everyday living through thoughtful design and enduring quality.
The Company
At SHADEFLARELAMPS LTD, we want to help bring good product.
shadeflarelamps is a brand of SHADEFLARELAMPS LTD
Registered in England and Wales No: 16585584
📍 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
📞 +44 7958 303563
📧 payment@shadeflarelamps.com | feedback@shadeflarelamps.com | deposits@shadeflarelamps.com